Bought this trampoline for our boys ages 5 and 11. Had no help from Sams to get the product onto my dolly and had no help to get it loaded into the truck even after the staff were notified to pull the product from the shelves. After waiting over 25 minutes I did it my self. Get the product home and get it unloaded for the night as it was to dark to start assembly. The next morning my husband and myself opened the box which by the way was not taped closed. We found a old rusted used product. The screws were rusty, the washers were all bent. The clips all had cobb webs in them and their were leaves all in the box. Their were dirt all over the mat. Not to mention the black widow spider that came crawling out of the box. As soon as we can find a truck to borrow as we don't own one it will be going back and I will be getting my money back. He employees obviously didn't check the box when it was returned by the previous customer.

Bought this last Thursday for my son's birthday. Got everything out of the box on Saturday to assemble, only there were no instructions and one package of parts was missing. Very frustrating being that I have limited time on weekends for stuff like this, and I had to drive over 2 hours round trip back to Sam's to get missing parts. It was the factories fault, because box had not been opened. That being said they were helpful in Jonesboro, AR Sam's to help me get what I needed. It was still frustrating to have to take the time and burn gas to go get them. .......Overall the trampoline is a good one. Not real sure about the way you lace the netting to the mat with strings, but I guess time will tell on that. Star rating is more a reflection of my frustration and wasted time than with the quality of the product

Almost all of our support poles have snapped.

Assembly took less than 2 hours for everything minus the enclosure. Sturdy, good parts, easy assembly.

This item is a great value for the price but is disintegrating a lot after having had it a year.

has held up good except basket ball net it fell apart into little pieces within 3 months

IN THE WORDS OF MY GRANDSON "THIS WAS THE BEST DAY OF HIS LIFE" AND HE IS ONLY 5