Hi, Tim! We're sorry to hear that you're not loving your Defender Series case. Keep in mind, all of our case designs go through hundreds of hours of design testing to ensure thy will provide some of the best protection on the market. Additionally, our cases are backed by a stellar warranty, so if anything should happen to your OtterBox, we're here to get you taken care of. Simply call us at 1-855-688-7269, and we can get a warranty claim going for you. Best, OtterBox Customer Service Team

Hi, Jake! We're sorry to hear that your Defender Series case isn't closing properly. The good news is, we have a great warranty, so we're more than happy to get you a case that is performing as it should. Please reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us Best, OtterBox Customer Service Team

Hi, Lenny! We're sorry to hear about any confusion with your recent Defender Series purchase! We try to make it clear on our website that the build-your-own Defender Series case doesn't come with an included holster, so we'll be sure to pass your feedback along. If you run into any other issues with your case, please don't hesitate to reach out to our Customer Service Team here: https://www.otterbox.com/en-us/contact-us Best, OtterBox Customer Service Team

Hi Larry, We are sorry for the confusion with your OtterBox purchase. You did order the Slip Cover portion of the Defender Series Case. You will need the Defender Series Shell to complete the case and have it fit correctly. Below is our link for the shell portion. https://www.otterbox.com/en-us/iphone-xr/defender-series-screenless-edition-shell/78-51961.html#start=1 Of course, if you have any questions, please feel free to contact us at the following link. https://www.otterbox.com/en-us/contact-us Kindly, OtterBox Customer Service Team