I purchased this for a Christmas gift expecting it to arrive in the Serta box as pictured. Instead, it arrived thrown in a brown cardboard box with nothing anywhere indicating it is a Serta. I am not sure if it is a product someone else returned or if Sam’s Club sent a generic product instead of the name brand

I purchased the queen 4" pillow top and memory foam mattress topper, and it has been sitting out on my balcony for the last 12 hours, because the smell was so horrific i couldn't keep it inside. Thinking it might air out, i just went outside and checked it, and it stinks just as bad as it did. Now, i have to try to figure out how i am going to get this thing back in the box, down 3 flights of stairs, to return it back to the store. What a joke! They better refund my money!

I purchased this King Serra mattress topper over a week ago. After the 1st topper never expanded to form, I returned to Sam’s Club. Thinking I happened to get a faulty product I exchanged for a another and tried again. Same Issue! Second topper never expands. They’re all bad! Don’t waste your time or money

I have bought a dozen toppers over the years with college kids moves etc. I saw this in club and thought Serta perfect. The worse ever. It doesn't even get close to the normal size. Large areas when it never expanded. Now I have to lug this back to store to return. This really is the worst product ever purchased. So disappointed.

Bought for my son, so glad I did... he’s a bit heavy and his mattress was starting to sink in...this brought his bed back to life and he loves the fact that he’s sleeping more comfortably and the whole night.... great product. Will get a king for myself...

very comfortable

I have now had this mattress topper for 3 or so weeks. It was fairly easy to un-box & set-up. There was NO odd smell or odor. After my first night, I thought it would be perfect, but of course with the test of time - that is not the case. It is comfortable, but it slides, ever so slightly at first and then more each night. In other words, I must removes my sheets every morning and reset the topper back into place and remake the bed. This would not be too bad except that I have a smaller room, so this is quite the chore everyday. Any suggestions on how to avoid the sliding is welcome because that is the only flaw I have experienced. So if you don't mind completely striping & remaking your bed everyday - this is what you want. Again, help or suggestions on the sliding is welcome.

Packaging was pretty terrible. The shipping box was half open and the items didn't even arrive in a serta box inside the shipping box. The topper wasn't even in a waterproof bag. Just exposed to the elements in a brown shipping box. Shipping complaints side, it is very comfortable. Now I just gotta find a fitted sheet to go over the mattress+ topper. Also: the plush cover in the box only goes on the topper. It does not go on the mattress and topper together. I figured that out after about an hour of struggling.

GREAT value

Exceptional quality 4” Serta mattress topper! Comes with protective cushiony cover! Zipper glides on throughout the topper very quickly and easily! Had bought a Serta mattress without the topper and this is actually better than the other mattress I bought with a topper! Worth every penny!Thanks again Sams and Serta!