I was skeptical about buying this pillow, was sure I was going to have a stiff neck in the morning and wasn't sure it would be cooling but I was very impressed with it. It does keep your head cooler and is incredibly comfortable. I even went back and bought some for my husband!

The actual pad & quilted topper are great! I’d give that 5 stars! However the mattress cover isn’t like a fitted sheet. You actually put your mattress in it. It did NOT fit. We got it most of the way on & were able to zip 3 sides. I KNOW I ordered the correct size but this cover was way too small. It’s says it will fit a mattress up to 17 inches. My son’s mattress plus the pad are only 12 inches but it still doesn’t fit. That part gets a 1 star!

We bought two of these to give to our twin (fraternal) grandchildren for their 12th birthday a little early. They were shipped directly to them (some 215 miles from us), and they have thoroughly enjoyed them since. They are very pleased with how soft they are on their twin size beds.

Great topper for dorm room mattress! Made a world of difference for my 165 lb., 6 ft. son and it’s very reasonably priced. Packaging was a bit sloppy with crushed box upon arrival and I thought about returning it but it made no difference in final result. Definitely a keeper and highly recommend.

Bought for my son, so glad I did... he’s a bit heavy and his mattress was starting to sink in...this brought his bed back to life and he loves the fact that he’s sleeping more comfortably and the whole night.... great product. Will get a king for myself...

I purchased this for a Christmas gift expecting it to arrive in the Serta box as pictured. Instead, it arrived thrown in a brown cardboard box with nothing anywhere indicating it is a Serta. I am not sure if it is a product someone else returned or if Sam’s Club sent a generic product instead of the name brand

Slid off bed constantly

very comfortable

This item was a major disappointment for me. While advertised as having a medium firmness, it was actually far beyond soft. So soft that that it began to cause joint pains in my knees and shoulders from sleeping in a curved (downward) position. That's how much give this has. Furthermore, nothing on earth could keep this thing from constantly sliding around on top of the underlying mattress. Every morning, it would be hanging of the bed by about a foot, and every morning I would have to correct it and re-do the fitted sheets. Overall, there is nothing positive I could say about this item.

This topper sounded so good and was so bad. It did nothing like it said it would. It was suppose to help with compression points. Not only did it not help but made it worse. It is hot and you can not hardly get in and out of the bed with it. It also hurt my neck. I bought a new pillow thinking that would help but it just made it worse. Plus trying to get it returned as been a nightmare. I am so disappointed in Sam's Customer Care.