Just received 4 (King, Queen, and 2 full). All are bright white except the queen which is yellowed and dingy. Contacted Sam's through chat and was told I needed to contact Serta. I contacted Serta and was told no they can't help me, I needed to contact Sam's.

We have had this exact mattress pad for our King bed for at least 5 years, and it's wonderful! So, I ordered one for our nephew who's off to college. After we got the outer sleeve washed and ready to put on the foam part, we discovered that the foam was very discolored - it didn't smell but it was very dark yellow along the edges. YUCK! Sam's customer service told me I had to reach out to Serta; however, when I objected and reminded them that this is not a mattress, they gave me a return authorization and are sending me a label. Question is...how in the world do I get this thing back in the box? And now I have to start at square one to find another mattress topper QUICK!!

We previously purchased this item, and loved it. Decided to get one for our daughter, and the item received showed up without the original packaging, and it appears to be urine stained. Customer service was horrible. Canceling our membership after this experience.

We originally had one of these in a king size and liked it so much I just bought two more for our queen beds. My nose is very sensitive and there was no smell out of the box. It inflated immediately. ***Tip Once you put the pillowtop on you need to pinch the top of the pillow top and pull it away from the memory foam. Kind of pop it up and down all over the bed. This will help fluff the pillow top

Got the first to augment a shallow bunk mattress on our new RV and man what a difference it made. I'm 6'2" and 225 lbs and even in a 6' bunk space I sleep like a baby on this thing. I tend to sleep hot, but the top inch of pillow top breaths enough to make it relatively temp neutral. Not quite to the point of my Purple mattress at home, but it is still comfy all the way around. This purchase is actually a second one to put on another sleeping spot on the RV as well. Have even thrown down on the floor for sleep overs and kids sleep decently on it as well.

Night one the topper greatly helped the comfort level of our mattress. Just 3 hours after my husband went to bed, he woke up in a puddle of sweat. Sheets were drenched. The bedroom was 69 degrees. I generally sleep cold, especially at 69 degrees, but was also too toasty. We pulled the topper off the bed, remade the bed with fresh sheets and went back to sleep. It's going back.

I cannot wait until bed time now! I have had a few different toppers over the last few years and this is definitely my favorite. I was worried at first due to the reviews from people saying that it gets too hot but I think that might be due to the type of sheets that they are using. I normally get warm at night but that hasn't been an issue with this topper at all. We had gotten a new Serta King Size mattress that was supposed to be pillow top but wasn't as soft as we wanted so we purchased this and we have had it for 6 months now. No body aches and I love that you don't feel all the movement from the other side of the bed. Bought another one for my spare room.

I bought this mattress topper from Sam's just as I have done before. I set it up just as the instructions said and let it sit out for 48 hours. After putting the cover on and sheets, blanket, and quilt, it sleeps great. The big issue is that every time I move or roll over, the rancid smell hits me like a brick. And now, after several nights, I have stripped everything off, it totally permeated the bedding. I will have to wash everything. The smell is strong throughout the end of the house. Innocor says to let it sit out more!!! I guess I need to get a hotel room☹️☹️

King size.. I opened this about 12 hours ago. It was smashed so flat in the box it has only expanded in less than 1/3 of the topper. The other areas are hard and completely smashed. I have bought whole mattresses that were in a box and never had an issue. This will be returned for sure, it was packed so tight it has ruined the foam.

When I unwrapped my new topper, it had a tear in the foam. Serta allowed the damaged topper to be wrapped and boxed for sale. Because of the 3 hr round trip to return the topper, I will use until the tear expands to the point of trashing it. Very disappointed.