Good value, easy to order and pick up curbside. A little work to add to existing mattress if foam has a zippered cover, but no complaints as this fully protects it. Comfy night's sleep immediately. For those with very sensitive noses, you may notice off gassing for no more than 48 hours.

But then I did my research. I see a lot of people complaining on various mattress toppers - saying they are too hard or too soft or smell. Ironically, the smelly ones were designed with green tea oil in them and of course smell odd, or more than likely they did not take the time to air out the topper. As for soft or firm? It's really ironic that the same mattress topper can feel firm to one person and soft to another - so I finally decided to go out and do some reading. The type of material matters, (and how it smells) the density matters, and so does the thickness. As far as 1 and 2 inches they are barely sufficient. You might find a 2 inch topper with a 6 lb density ok, but that's about it. You need to start with 3 inches - and prefered is 4 inches. The higher the density the firmer the topper. This one is a 3lb density - so not too firm and with the 3 inches, and the added 1 inch pillow top - it's going to feel very soft but just enough support to keep you from sinking all the way down to the old mattress that was giving you grief before. For me this was perfect. After letting it air out 24 hours, I took the most blessed nap on it, lying on my right hip where the bursitis is really bad. No pain what-so-ever. And the bursitis is the main reason why I was looking for this. You might have a bad back - or just hate sleeping on "concrete" if so you would want to choose your topper according to those needs. All I can say is if you don't do your research - you should be ashamed to leave a bad review on a product that gave you what it said it would give you. Just because it wasn't what you wanted - the review should not reflect your taste - rather did the topper meet the description and specifications and was it what you needed?

It's been 72 hours since unpacking this topper and it STILL has not filled out from its tight packaging. The far end, which was the end on the most inside/center of the package roll is still squished hard flat. Has it taken anyone else longer than 72 hours for it to take proper shape?

When it came, it was very cold here, so the topper took a minute to puff up. It was shipped compressed. After laying it out, the fit was too big because I got a queen size instead of a full. But I kept it. Very comfortable. Not too much smell, then there was no smell after it aired out and puffed up.

We have had this exact mattress pad for our King bed for at least 5 years, and it's wonderful! So, I ordered one for our nephew who's off to college. After we got the outer sleeve washed and ready to put on the foam part, we discovered that the foam was very discolored - it didn't smell but it was very dark yellow along the edges. YUCK! Sam's customer service told me I had to reach out to Serta; however, when I objected and reminded them that this is not a mattress, they gave me a return authorization and are sending me a label. Question is...how in the world do I get this thing back in the box? And now I have to start at square one to find another mattress topper QUICK!!

I thought this was a 4” mattress topper. 3” of memory phone and 1” of pillow topper. FYI It IS NOT. It’s a 3” mattress and a separate mattress pad. It is not one piece. I guess they are considering the mattress pad the “pillow top” but it’s just a basic mattress pad. There is nothing extra soft, fluffy, firm, or thick about it.

I have had two total hip replacement surgeries and had trouble sleeping at night, would wake up at least five times during the night and being in lots of pain, would end up sleeping in recliner until I bought this topper, now able to sleep at night without waking up all night in pain!!

I have always had pressure point pain sleeping on any mattress. With this topper, I feel like I'm sleeping on a cloud. I never move all night long (I used to change position hourly). It is so good, I'm buying my elderly mom one this week. I definitely recommend this mattress topper!

This is the second mattress topper I have owned. The first one had body; supported and hugged my back. I would awake and feel refreshed. I have slept on this topper for one week and so far I am not happy with it. It is too soft and not supporting my body. Now I wake up with an aching body. I was looking for a topper to hug and support my body.

Just received 4 (King, Queen, and 2 full). All are bright white except the queen which is yellowed and dingy. Contacted Sam's through chat and was told I needed to contact Serta. I contacted Serta and was told no they can't help me, I needed to contact Sam's.