i have been using humectress for many years, and loved everything about it, especially the fragrance and the creaminess. when i started a new bottle a couple of weeks ago, i couldn't believe that it's now a totally different product- much less creamy and the distinctive fragrance is GONE. i cannot believe they changed it without a warning on the bottle - i bought a huge bottle and now i'm stuck with it (not that i'm going to use it). if it's a question of cost cutting, i'd gladly pay more for the real humectress, and they couldn't pay me to use the new stuff.

I have been using the Nexxus Humectress shampoo and conditioner for years and it has always worked great for me. The store no longer carries it and now has this caviar formula. I puchased a large bottle for $39 and it's the worst conditioner ever. After using it for a few days my hair has been getting worse by the day. Tons of tangles and frizz.

This change has made me nearly cry. For the third time now, the formula of this conditioner has changed. The first change, was shocking, but I was able to live with it...and I actually grew to like it almost as much, just wished it was thicker, like the original. This time, however, it is completely unacceptable. It smells horrible, leaves my hair tangled, and it makes feel like straw. For the first time in over 15 years I'm forced to find a new conditioner. I'm speechless Nexxus, why the change?

I have used Therape Shampoo and Humetress Conditioner for 25+ years. I cannot handle products with a strong perfume fragrance. The original Humetress had a minimal fragrance that was listed almost as the last ingredient. I could handle that fragrance and loved the product. The new Humetress has a strong fragrance which is the ninth ingredient. I need an allergy pill to use the new product. Please tell me how to order an original version of the product.

Why did you change the formulation!?!? I have used this conditioner for over a decade and have never strayed. Suddenly the ingredients are changed along with the packaging? I am heartbroken. No coconut oil, keratin, elastin, amino acids?? I just bought two bottles and am so sad.

I am so saddened and confused by this reformulation. This seems to be a completely new product designed for an entirely different customer base. No more elastin, no more keratin, no more collagen, no more coconut oil. All of the ingredients I liked about this product were removed, yet the price is the same. I've been religiously using humectress products for a couple years with incredible results. At first I thought the packaging had just changed, but as soon as I rinsed my hair for the first time with this new version, I knew I'd need to find a new conditioner again. The difference is immediately noticeable, and not in a good way. The smoothness and hydration I used to get just isn't there. My hair doesn't even feel like my hair anymore. The texture is drier, more prone to tangling, and no where near as soft. I think I'm better off opting for Dove at this point (plus it's half the price). It's really unfortunate, though - I'd actually be willing to pay more for the old formula. I'm worried I'll never find anything as good to replace it. This new one feels no different than any run-of-the-mill generic conditioner. It's certainly not worth the money anymore. Really, I just want my old hair back :(

Ummmmmm, where is the protein???? Both the shampoo and conditioner have all the protein removed? This has always been branded as a protein set?? For those people that don't want that you have tons of other options, I don't understand!!?? And No protein overload isn't a thing when it's mixed with butters and oils. (Eye roll for whoever started that trend)

Used this with the recommendation of my hairdresser and have been using it for 20 years

I have used Humectress for years as a leave-in conditioner. I love it!

This is the only conditioner that removes the static from my hair