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Customer reviews for Serta Ansley Escape 12.75" Medium Innerspring Mattress for
Serta Ansley Escape 12.75" Medium Innerspring Mattress
4.6 out of 5 stars
stars714 ratings645 reviews
  1. 5 stars76% (544)
  2. 4 stars17% (120)
  3. 3 stars2% (16)
  4. 2 stars1% (9)
  5. 1 star4% (25)

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Showing 41-50 of 645 reviews
Sep 2, 2025
Amanda A
1 out of 5 stars review

Not 100% satisfied

There's a visible dip or hole in the mattress. Evident from the beginning, however I thought I'd give it time to settle. Moved my room around today and it's still very much there. It also bunches up the material in that area.

Review from Serta
Helpful?6BA7ZWSX7U2R5993283203
Mar 20, 2024
Very good
5 out of 5 stars review

Verified Purchase

Good

Love it

Helpful?6BA7ZWSX7U2R5993283203
Dec 31, 2024
JT
5 out of 5 stars review

Verified Purchase

Excellent prices & Awesome Customer Service

Awesome experience

Helpful?6BA7ZWSX7U2R5993283203
Mar 7, 2024
Mattress
5 out of 5 stars review

Verified Purchase

Awesome

Very comfortable

Helpful?6BA7ZWSX7U2R5993283203
Sep 21, 2024
KB
5 out of 5 stars review

Verified Purchase

5 star review

Great mattress!

Helpful?6BA7ZWSX7U2R5993283203
Aug 5, 2024
FMP
5 out of 5 stars review

Verified Purchase

Sams full mattress

Comfy

Helpful?6BA7ZWSX7U2R5993283203
Oct 18, 2024
Life with Lois
5 out of 5 stars review

Verified Purchase

Very comfortable mattress

Very comfortable

Helpful?6BA7ZWSX7U2R5993283203
Sep 23, 2024
DD
3 out of 5 stars review

Serta Ansley escape 12.75 in.

I've only had this bed for a week and the edge is already dipping from sitting on it and I was hoping ,from what I read,that the edge protection was stronger,was a reason I chose this bed but it's weak! Other then not being able to sit on edge in fear of further dipping it doesn’t hurt my bad shoulder while sleeping so it is for sleeping lol but I like sitting sometimes. Price wasn't bad.

Helpful?6BA7ZWSX7U2R5993283203
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issues you are describing does not sound normal. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674 and request to file a warranty claim. We hope this helps!

Oct 31, 2023
BunkBill
5 out of 5 stars review

Five stars on all features!

This is the best mattress that we've ever slept on and has provided the best sleep we've ever had. My husband doesn't snore anymore and no longer has back pain during the night. Exactly like the description says, 100% of the mattress can be slept on, with no caving of the edges during sleep or when getting out of bed.

Helpful?6BA7ZWSX7U2R5993283203
Oct 13, 2025
Kylie S
5 out of 5 stars review

Super comfy!

Supports my back as a side sleeper and lets me feel well rested everytime I wake up!

Review from Serta
Helpful?6BA7ZWSX7U2R5993283203