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Customer reviews for Serta Ansley Escape 12.75" Medium Innerspring Mattress for
Serta Ansley Escape 12.75" Medium Innerspring Mattress
4.6 out of 5 stars
stars714 ratings645 reviews
  1. 5 stars76% (544)
  2. 4 stars17% (120)
  3. 3 stars2% (16)
  4. 2 stars1% (9)
  5. 1 star4% (25)

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Showing 1-10 of 645 reviews
Mar 30, 2024
DRS
5 out of 5 stars review

Verified Purchase

She Loves it

I saw this mattress in the warehouse, have been checking reviews and comparing it for months. I want to buy a King for myself. My granddaughter relocated to KY so I decided to get it for her so she didnt blow money on a bad mattress somewhere else. I purchased the Queen (missed the last great sale) but I am thoroughly comfortable that it was the best deal for the quality.

Helpful?6BA7ZWSX7U2R5993283203
Feb 23, 2025
Brandon
5 out of 5 stars review

Verified Purchase

Comfortable and budget friendly

I really like this Serta bed; it's firm enough that you won't sink in, and the edges stay firm. It's so comfortable that I replaced all my beds with Serta Ashley. Even when I started putting it in my STR properties, guests always said it's incredibly comfortable.

Helpful?6BA7ZWSX7U2R5993283203
Aug 8, 2024
Northern
5 out of 5 stars review

Verified Purchase

Best Mattress I ever owned

This is the best mattress we have ever owned. We initially purchased this mattress (two of them) for my two teenage boys to replace their old worn out ones. We were so happy with it that we decided to replace the other two mattresses in the house ( both of which had many years of use left in them and cost 4-10 times as much. And had many years left on the warranty.

Helpful?6BA7ZWSX7U2R5993283203
Apr 3, 2024
Tan
5 out of 5 stars review

Verified Purchase

good bed for price

We needed a bed for a guest room. Wanted something decent and not cheap. We searched several bedding stores and all of them had the same cheap mattress just under that stores brand. We went to Sams and looked. I bought it immediately after seeing it in person. Guest was happy with mattress .

Helpful?6BA7ZWSX7U2R5993283203
Mar 7, 2024
K Black
5 out of 5 stars review

Verified Purchase

Sleeps Well

Great value for the money

Helpful?6BA7ZWSX7U2R5993283203
Feb 21, 2025
Mark Sterlacci
5 out of 5 stars review

Verified Purchase

Great Bed purchase

Just what I was looking for.

Helpful?6BA7ZWSX7U2R5993283203
Feb 23, 2025
Gary L
5 out of 5 stars review

Verified Purchase

AGOOD NIGHTS SLEEP

For the price, $265. You can't beat it. Very comfortable, not too firm. The mattress I purchased was labeled medium firm. I've been sleeping on it for 3.5 weeks now. I slept well on it right out of the plastic. Duribility wise, only time will tell.

Helpful?6BA7ZWSX7U2R5993283203
Jan 20, 2024
Con van
4 out of 5 stars review

Verified Purchase

Great mattress

The mattress is labeled Medium but it is definitely more on the firm side. It is still a great mattress. My back is hurting less and I sleep better.

Helpful?6BA7ZWSX7U2R5993283203
Jun 1, 2024
btchoose
1 out of 5 stars review

Not a mattress...a canoe

Bought this mattress looking for a match for the Perfect Sleeper I now own on another bed. They have apparently stopped making the Ashbrooke style. HOWEVER, this mattress was so bad. My husband and I got in the bed and began rolling toward the middle like a canoe. My husband ended up sleeping on guest bed and the mattress is going back after one night. When you stand it upright to move it, you can see everything just collapses toward the bottom which makes it impossible to move to return to store. Hands down worst mattress purchase ever.

Helpful?6BA7ZWSX7U2R5993283203
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. We hope this helps!

Dec 26, 2024
Blue
1 out of 5 stars review

More of a firm mattress!! Hurts your back!!

This is more of a firm mattress, it is definitely not a medium. It is really hard on your back unless uou are used to sleeping on a firm mattress. It hurts my back so much that I find the couch way more comfortable to sleep on. I cannot recommend this product if you are looking for a medium mattress. Sams return policy is stricter than I realized so im unable to return it.

Helpful?6BA7ZWSX7U2R5993283203
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. Additionally if you need to add some softness to the mattress a plush mattress topper can usually help to alleviate some of the firmness. We hope this helps!