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Customer reviews for Serta Ansley Escape 12.75" Medium Innerspring Mattress for
Serta Ansley Escape 12.75" Medium Innerspring Mattress
4.6 out of 5 stars
stars714 ratings645 reviews
  1. 5 stars76% (544)
  2. 4 stars17% (120)
  3. 3 stars2% (16)
  4. 2 stars1% (9)
  5. 1 star4% (25)

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Showing 11-20 of 645 reviews
Jun 1, 2024
btchoose
1 out of 5 stars review

Not a mattress...a canoe

Bought this mattress looking for a match for the Perfect Sleeper I now own on another bed. They have apparently stopped making the Ashbrooke style. HOWEVER, this mattress was so bad. My husband and I got in the bed and began rolling toward the middle like a canoe. My husband ended up sleeping on guest bed and the mattress is going back after one night. When you stand it upright to move it, you can see everything just collapses toward the bottom which makes it impossible to move to return to store. Hands down worst mattress purchase ever.

Helpful?6BA7ZWSX7U2R5993283203
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing. The issue you are describing does not sound normal. We highly recommend reaching out to your original purchasing store and filing a warranty claim so this can be looked at. If your mattress is found to be defective, you should be able to get a replacement. We hope this helps!

Feb 12, 2024
LJK
5 out of 5 stars review

Nice Mattress

I purchased this mattress on Saturday afternoon. This mattress offers great support, quality, and affordability. I am a side sleeper and find it very comfortable. I agree with other reviews about the firmness, but it's not like you're sleeping on a hard uncomfortable mattress.

Helpful?6BA7ZWSX7U2R5993283203
Aug 13, 2023
cinde
1 out of 5 stars review

HORRIBLE COMPANY

Do not buy a Serta mattress!! worst mattress company ever. the mattress had a hole around the pipping. it took several months of serta requesting photo's (one at a time). Why not ask for all the pics at one time. Sams set up a call with a supervisor. I took time off work for the supervisor to call and NO CALL. writing this is waisting my time

Helpful?6BA7ZWSX7U2R5993283203
reply from Serta Team

Hi there, thank you for taking the time to review your mattress. We are sorry to hear about the issues you are facing, and your contact experience. The issues you are describing do not sound normal. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 385-256-9674. We hope this helps!

Dec 26, 2024
Blue
1 out of 5 stars review

More of a firm mattress!! Hurts your back!!

This is more of a firm mattress, it is definitely not a medium. It is really hard on your back unless uou are used to sleeping on a firm mattress. It hurts my back so much that I find the couch way more comfortable to sleep on. I cannot recommend this product if you are looking for a medium mattress. Sams return policy is stricter than I realized so im unable to return it.

Helpful?6BA7ZWSX7U2R5993283203
reply from Serta Team

Hi there, thank you so much for taking the time to review your mattress, your feedback is very important to us. We are sorry to hear that the mattress is not providing you with the experience you are looking for. If you are still within your original retailer's return or exchange period we recommend reaching out to them to see if you still can do so. Sam’s Club offers a 100% member satisfaction guarantee for additional assistance please reach out to Sam’s Club member phone number 888-802-2948. Additionally if you need to add some softness to the mattress a plush mattress topper can usually help to alleviate some of the firmness. We hope this helps!

Sep 10, 2024
Grandma D
1 out of 5 stars review

Don't Waste Your Money!

After less than one year this mattress is ready for the dump! It was purchased as a gift for our granddaughter on Sept. 1st, 2023 for $669.54 from Sam's Club. My husband & I slept on it for 2 weeks before returning to our own home in another state & were very pleased with how comfortable it was. In the past year it has been used only by my 100-lb. granddaughter & her 140-lb. boyfriend. I've just returned from their home &, after sleeping on this mattress for 2 weeks, & would give it a 0 rating if possible. Upon climbing into bed you immediately roll toward the center. There seems to be no support whatsoever. Given the reduction in price over the last year, at least from Sam's Club, I suspect that the poor quality of this mattress has been recognized.

Helpful?6BA7ZWSX7U2R5993283203
reply from Serta Team

Hi there, we are sorry to hear about your experience. If there is an issue with the mattress we recommend ensuring that the mattress is being properly supported. If the mattress is being properly supported we recommend contacting Sam's Club and filling a warranty claim.

Mar 16, 2024
DAG
2 out of 5 stars review

Verified Purchase

bad decision

too soft

Helpful?6BA7ZWSX7U2R5993283203
reply from Serta Team

Hi DAG. Thank you for sharing your feedback, we're sorry to hear your Serta Ansley Escape Mattress was too soft for comfort. If you aren’t 100% satisfied with your purchase, you can return your mattress or set for a full refund. Please reach out to Sam's Club Serta Customer Service team at (385) 256-9674 to discuss your options! We hope this helps, but let us know if we can assist moving forward!

Mar 4, 2024
CP
5 out of 5 stars review

Verified Purchase

Great

No complaints here! Sturdy, supportive, great value.

Helpful?6BA7ZWSX7U2R5993283203
Mar 2, 2024
Happy Camper
5 out of 5 stars review

Verified Purchase

Serta does it again.

This mattress is both comfortable and supportive.

Helpful?6BA7ZWSX7U2R5993283203
Jan 6, 2024
Jefferson
4 out of 5 stars review

Verified Purchase

Nice sleep

We bought this mattress , it’s a big mattress , firm but good support , I had hoped fo4 a little softer , but still good

Helpful?6BA7ZWSX7U2R5993283203
Jan 26, 2025
Michelle
5 out of 5 stars review

Verified Purchase

Our grandson loves this mattress! Soft but firm!

Our grandson loves his new mattress! He is not child and loves how soft and firm his new mattress is! Yes I highly recommend this mattress!

Helpful?6BA7ZWSX7U2R5993283203