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Customer reviews for Thomson 7.5 cu. ft. Top-Freezer Refrigerator for
Thomson 7.5 cu. ft. Top-Freezer Refrigerator
3.9 out of 5 stars
stars1,238 ratings649 reviews
  1. 5 stars57% (703)
  2. 4 stars15% (184)
  3. 3 stars8% (103)
  4. 2 stars4% (55)
  5. 1 star16% (193)

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Showing 581-590 of 649 reviews
Apr 3, 2020
Jen
2 out of 5 stars review

Disappointed

The freezer part works great but the refrigerator part does not. I had been suspicious of things not feeling very cold and recently purchased a small container of milk. I went to grab it today and it was curdled an stinky - expiration date is a week away. I purchased a Fridge thermometer and tested temp in 3 different areas of the fridge all areas are at almost 60 degrees!!! Now I'm not sure if I can get a replacement or not - just super bummed.

Helpful?41J7YZISM2ZN5846579543
reply from Curtis International Ltd.

Hello Jen, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 7.5 cu. ft. Top-Freezer Refrigerator. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Feb 4, 2023
Sarah
2 out of 5 stars review

Stopped working

Bought this 11/2020 and it's on its last leg. I have it on the coldest setting and it's not cold enough in the fridge to put food in. Even the freezer is on the border line of being too warm. I've lost meat due to this issue. Would not recommend!m buying!

Helpful?41J7YZISM2ZN5846579543
reply from Curtis International Ltd.

Hello Sarah, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 7.5 cu ft. Top-Freezer Refrigerator. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Jun 29, 2020
Jessica Carrasco
1 out of 5 stars review

FREEZER DOES'T WORK

We purchased this fridge in January and have never been able to use the freezer because it builds up so much ice around the walls that it actually damaged all food inside and once cleaned it kept building enormous quantities of ice to the point you couldn't use it. Very bad quality!

Helpful?41J7YZISM2ZN5846579543
Jun 7, 2020
OJay
1 out of 5 stars review

Trash

They say third time's a charm. Well, this is the third fridge I pick up and goes bad in a span of 2 months. The freezer works, but the fridge is always warm. And just like many have mentioned, good luck getting a dent free fridge even when the box is in good shape. What's worse is the warranty plan sold by Sams. You are forced to deal with the manufacture the first year which is a total joke. You have to go through a bunch of hoops to get your fridge service. Oh and don't expect to get a refund on the warranty if you are past 30 days of your purchase.

Helpful?41J7YZISM2ZN5846579543
Jan 15, 2022
Ryan
1 out of 5 stars review

stopped working

Worked for one month then stopped. The light still works but doesn't cool or freeze. Seems to be a common issue after reading other reviews. Honestly I am wondering how it hasn't been recalled with the significant amount of reviews with the same issue?

Helpful?41J7YZISM2ZN5846579543
reply from Curtis International Ltd.

Hello Ryan, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 7.5 cu ft Top-Freezer Refrigerator. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations. For warranty support please visit https://www.curtisint.com/product-support, email support@curtiscs.com or call 1-800-968-9853.

Sep 18, 2019
MARC
1 out of 5 stars review

Junk - Stay Far Away - Doesn't Keep Food Cold !!!!

Nice looking, perfect size,and great price, but DOES NOT keep food cold. Bought this to fit extra food from Sams Club runs. Located it in a cool dry basement. What I found is that even on the coldest setting #5 after 3 days the fridge only got down to 50 degrees. All the food I bought got spoiled - a huge expense and waste of money. The freezer seems to work ok - which is strange that the refrigerator section is so warm. Guessing from so many poor reviews about the same complaint that is just a bad design. My advice is stay far away from this one.

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Sep 16, 2022
Diggins
1 out of 5 stars review

Lasted 2 years

We purchased this at Sam's and after two years it suddenly died. We regret the purchase. If you are planning on purchasing do not lay down to transport as it might help it last longer as these use an oil based coolant. The smaller fridge it replaced had lasted 20 years.

Helpful?41J7YZISM2ZN5846579543
reply from Curtis International Ltd.

Hello Diggins, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 7.5 cu ft Top-Freezer Refrigerator. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations.

Nov 30, 2019
Unhappy Shopper
1 out of 5 stars review

Looks aren't everything

Purchased in the spring and thought it would be a great addition to remodeled basement. Will get cool but NOT COLD. College refrigerator 20 years old works better. Return policy had expired unable to return. Can't believe Sam's is still supporting a poor product

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Jan 27, 2020
Smitty
3 out of 5 stars review

??????

The Refrigerator works fine. The lower shelf on the door had A hair line crack and when my loaded it , it fell off and I cannot find out where I can buy another. I call the that sent it to me and that was A waste of they started talking about warrent and stuff and I was lost. sam club is no help.

Helpful?41J7YZISM2ZN5846579543
Aug 22, 2022
igohaiti
2 out of 5 stars review

great until it stopped working

Purchased this two years ago and really thought it was great. Freezer worked well (only a small amount of frosting up) and refrigerator did a good job. Sometimes froze the top shelf items. But then 2 years into it it suddenly stopped working. The light still worked but no cooling. I seriously expect an appliance like this to last more that 2 years. That was very disappointing!!

Helpful?41J7YZISM2ZN5846579543
reply from Curtis International Ltd.

Hello igohaiti, we appreciate your feedback and would like to apologize for your recent experience with the Thomson 7.5 cu ft Top-Freezer Refrigerator. We pride ourselves on our high quality standards and regret that our product didn’t live up to your expectations.