Hello Unhappy customer, we appreciate your feedback and would like to apologize for your recent experience with the Thomson Chest Freezer. We pride ourselves on our high quality standards and regret that our product did not live up to your expectations. For warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

Hi Cheryl, we are glad to hear you are pleased with your Thomson Chest Freezer (7 cu. ft.).