Hello Andrew, we appreciate your feedback and would like to apologize for your recent experience with the 7 cu ft Thomson Chest Freezer. We pride ourselves on our high-quality standards and regret that our product did not live up to your expectations. For parts and warranty support, please visit https://www.curtisint.com/product-support, email support2@curtiscs.com or call 1-800-968-9853.

Hi Shirley, we are happy to hear you are pleased with your Thomson Chest Freezer.We hope to continue to be able to provide you and others with new and exciting products.

Hello No, we are happy to hear that you are satisfied with your Thomson Chest Freezer. We hope to continue to be able to provide you and others with new and exciting products.