Hi!<br />Thank you for posting your review! We are happy you are enjoying your FoodSaver. If you need anything in the future please, contact us via website https://www.foodsaver.com/support/contact-us or phone and have your FoodSaver® available when you call. Our toll free number is 1-877-777-8042. For your convenience we are available 8:00 am to 8:00 pm Monday - Friday, and 9:00 am to 6:00 pm Saturday, EST.<br />Thank you,<br />FoodSaver Care

Hello.<br /><br />Thank you for posting this review. <br />We are sorry to hear that you are not satisfied with our product. Please contact us directly so we can assist you further. You can reach out to us via https://www.foodsaver.com/support/contact-us or through LiveChat. We’re available Mon.-Fri. 9am -5pm Eastern Time.<br /><br />Thank you!<br /><br />FoodSaver® Consumer Care