At Gillette, we pride ourselves in delivering our consumers with an exceptional shave no matter which of our blades you use. Of course, our Mach3 isn't an exception, so we're very sorry to hear about your experience. While we're sure you know this, if you aren't already, use warm water, a shave prep, and shave against the grain. This may help, but because we have technology in place to prevent counterfeits from being made, we'd like to learn more about the blades you received and help. Please call us at 800-445-5388.

When you need that sharp look, you're going to need a sharp blade. We crafted our Mach3 blades to be the tool for the job especially when paired with warm water, a shave prep, and when shaving against the grain. We'd like to connect about this and help you further, as this isn't the quality we expect. Please call us at 800-445-5388.

Thank you for your feedback on the Gillette Mach3 Blade refills. We apologize for your disappointing experience with the blade quality and the rough shave you encountered. Your comfort and satisfaction are important to us, and we appreciate your input. We will forward your comments to our product team for consideration. If you need further assistance, please contact our support team at 1-(800) 445-5388. We're here to assist you!