Rick, thank you for giving our SkinGuard Razor a try. We're sorry that you weren't impressed with the quality of your shave. There's nothing more important to us than all of our users getting a quality shave, and our users with sensitive skin isn't an exception. That's why we crafted this razor with SkinGuard Technology. It helps the user get a great shave while keeping the skin protected. However, it won't provide as close as a shave as our Fusion Razors. We suggest trimming the hair down first, using warm water to soften the stubble up, apply a pre-shave, and shave against the grain for the best results. We'd like to make a detailed report to our Quality Team and help you with this, so when you're free, please call us at 800-445-5388.

Gillette razors go through many quality checks and we always strive to make sure that each product reaches you in perfect shaving condition. So your experience, JE, isn't one we'd expect and we're sorry it wasn't better. To gather some further details on your blades to pass along to our Quality Assurance Team and also help you with a replacement. kindly give us a call at (800) 445-5388.