Rick, thank you for giving our SkinGuard Razor a try. We're sorry that you weren't impressed with the quality of your shave. There's nothing more important to us than all of our users getting a quality shave, and our users with sensitive skin isn't an exception. That's why we crafted this razor with SkinGuard Technology. It helps the user get a great shave while keeping the skin protected. However, it won't provide as close as a shave as our Fusion Razors. We suggest trimming the hair down first, using warm water to soften the stubble up, apply a pre-shave, and shave against the grain for the best results. We'd like to make a detailed report to our Quality Team and help you with this, so when you're free, please call us at 800-445-5388.