Thanks so much for using our SkinGuard Razor, Travis. This is normal as the SkinGuard Technology help prevents the razor getting into contact directly with the skin which can cause some people to experience irritation. However, you can still get smooth results by using warm water and shaving against the growth of the hair. We'd like to make a detailed report to our team and help. Please call us at 800-445-5388.

Everyone deserves a premium shave, even those with sensitive skin. With this in mind, we crafted our SkinGuard razor to ensure their shave is on par with those who don't. We're very sorry to hear about your experience as this isn't what we'd expect with the many Quality Checks we have in place. We've found that exfoliating, hydrating with a pre-shave and warm water, and using a sharp blade will help prevent those unwanted hairs. Your safety and satisfaction are of the utmost importance to us, and because we take reports like yours seriously, we'd love to learn more. We can be reached at 800-445-5388.

While we're glad you didn't get any nicks and cuts, we're sorry the shave wasn't as close as either of us would expect. If you have not done so already, trim your facial hair down first,, soak in warm water, and apply a pre-shave. This should soften it up and make it easier to remove, especially when shaving against the grain. This may help, but we'd like to hear from you about this. Please call us at 800-445-5388.

We'd expect you to receive nothing but the highest quality razor from Gillette, so we're very sorry to hear about this. Kindly give us a call at (800) 445-5388, and we'll be glad to help!

We're sorry to hear this, AJ, and want to assure you that we have many quality checks to ensure you get a smooth shave. We'd like to get more information to help, as well as share this with our Quality Team. When you have a minute, please get in touch with us at (800) 445-5388.