There's nothing more important to us than your complete satisfaction, so we're sorry to hear about this. While the blade is sharp, due to the SkinGuard technology to help protect your skin, it may not provide as close of a shave when compared to our other razors. For the best results, use a pre-shave, warm water, and shave against the growth of your hairs. We'd like to connect about this and help. Please call us at 800-445-5388.

We're sorry to hear this, and want to assure you that we have many quality checks to ensure you get a smooth shave. We'd like to get more information to help, as well as share this with our Quality Team. When you have time, please get in touch with us at (800) 445-5388.

If you want that sharp look, you're going to need a sharp blade. We crafted this razor to help remove unwanted hair, yet keep the skin protected. Since facial hair can be as tough as copper wire, we recommend using warm water and a shave prep to soften it up. This should help make it last longer, but we'd love to hear from you about this and assist you further. Please call us at 800-445-5388.