With the many quality checks we have in place, we expect every razor to give you a close, quality shave. We're sorry to hear this wasn't the case for you. We recommend washing your face before shaving, as well as applying plenty of shaving gel, foam or cream to soften the beard hair and reduce friction. We'd like to make sure you get the smooth shave you're looking for, as well as getting more information for our Quality Team. Can you please give us a call at (800) 445-5388?