We're sorry to hear this, and want to assure you that we test to ensure you get a smooth shave from the Sensor2. To help prevent razor burn, always use a shave gel or cream. They're packed with skin-protecting lubricants that help your razor glide across your face and can help hold in hydration as you shave. When the hair is hydrated, it swells and softens, allowing your razor to glide through the hair more easily. This can result in less tug and pull, less scraping on your skin, and less irritation. We'd like to get more information to help you get a better shave, as well as share this with our Safety Team. When you have a chance, please get in touch with us at (800) 445-5388.