Thanks so much for giving our Sensor2 Plus Disposable Razor a try. We're sorry these weren't up to the quality you know and love. This is strange though since these blades are designed to give anyone smooth results. We're sure you're a pro at shaving already, but we always suggest trimming any hair down first, take a warm bath/shower, and apply a pre-shave to soften the hairs. This makes them easier to remove. While shaving, shave against the grain for an even smoother shave. We'd like to hear from you about this and help, so when you're free, please call us at 800-445-5388.

Hi Jo, we appreciate the feedback! As with any razor, the number of shaves you get out of your blade will vary depending on how thick your facial hair is. Your comments are being shared with our Quality Team and we'd like to learn more about your specific purchase, so when you get a chance, give us a call. We can be reached at (800) 445-5388.

Ellie, above all else, the safety and satisfaction of our users are our top priority. We're sorry to hear about your husbands experience, but know that with our safety checks, this isn't the experience we expect our users to have. Because he did, we ask that you please discontinue using these razors. While we're sure your husband knows this, razor burn is typically caused by dry shaving, shaving with too much pressure, or using a dull razor. We recommend using warm water, a shave prep, and shave using light and gentle strokes. If the blade starts to feel dull, it's best to move onto the next one. Doing these tips should help prevent cuts too, but as this isn't something we take lightly, we'd like to make a report to our Safety Team and help. Please have him call us at 800-445-5388.