Hi Jo, we appreciate the feedback! As with any razor, the number of shaves you get out of your blade will vary depending on how thick your facial hair is. Your comments are being shared with our Quality Team and we'd like to learn more about your specific purchase, so when you get a chance, give us a call. We can be reached at (800) 445-5388.

Ellie, above all else, the safety and satisfaction of our users are our top priority. We're sorry to hear about your husbands experience, but know that with our safety checks, this isn't the experience we expect our users to have. Because he did, we ask that you please discontinue using these razors. While we're sure your husband knows this, razor burn is typically caused by dry shaving, shaving with too much pressure, or using a dull razor. We recommend using warm water, a shave prep, and shave using light and gentle strokes. If the blade starts to feel dull, it's best to move onto the next one. Doing these tips should help prevent cuts too, but as this isn't something we take lightly, we'd like to make a report to our Safety Team and help. Please have him call us at 800-445-5388.

We're sorry to hear this, Sean, and want to assure you that we have many quality checks to ensure you get a smooth shave from the Sensor2 each time. We'd like to help, as well as share your experience with our Quality Team. When you have a little time, please get in touch with us at (800) 445-5388.