Hello breaks, thank you for bringing this to our attention. We're very sorry to hear about your experience. For the best performance, we recommend filling with six ounces or less, removing the excess air before sealing, and laying flat to freeze. Having said that, we would like to investigate the product you received. Please reach out directly at wecare@lansinoh.com with your best contact information. A member of our Consumer Affairs team will get back to you right away. We look forward to hearing from you and making things right.