We completely understand that you are upset right now about the change made to our RITZ Handi-Snacks Crackers and Cheese Dip (removal of red stick). We do take your thoughts into consideration and that is why we are passing your concerns along to our quality and marketing teams. We do believe that any changes we make to our products are for the better. We have decided to remove the stick from the packaging due to a potential choking hazard and due to the stick puncturing the packaging, leaving the product exposed. This is to benefit our Consumers and our Company.

Hello Ebonie! We are sorry to hear that your experience with our RITZ Handi-Snacks Crackers and Cheese Dip did not meet your expectations, particularly regarding the change in flavor and the lack of the buttery richness you have enjoyed before. Your satisfaction is important to us, and we apologize for any disappointment caused. We take your feedback seriously and we are sending it to our quality assurance team for further investigation. To discuss this matter directly, please feel free to call us at 855-536-6946. Alternatively, if you prefer online communication, you can reach out to us on Facebook or send a text message to 1-864-581-2463.Our team is here to assist you from Monday to Friday, 9 AM to 6 PM ET. When you contact us, please mention the reference number S-15218371 for a smoother assistance process. Thank you for bringing this to our attention, and we hope to resolve this to your satisfaction soon.