Hello Angie! We apologize for any inconvenience caused by your recent purchase of our product; Handi-Snacks RITZ Crackers ‘N Cheesy Dip. It is disappointing when a product does not live up to expectations, especially if the taste is not as expected. We would like to report this to our quality team, if you'd like to speak with us, please call 855-536-6946. If you'd like to continue speaking to us on the web, please reach out to us on Facebook or text us at 1-864-581-2463. We are available to assist you Monday through Friday 9 am to 6 pm ET. Please use S-15218928 when contacting the team! Thanks!