We are very sorry about this experience and would like to report this to our quality team so please reach out to us at 1-800-622-4726. You can also text us at 1-864-581-2463 for assistance, Monday through Friday 9am - 6pm ET. Please provide this reference number when contact us

Hello Georgia Belle! We are very sorry to hear that our product, BELVITA DARK CHOCOLATE SANDWICH BISCUITS were BROKEN/CRUSHED, which did not meet your expectations. As always, your satisfaction is especially important to us. Please contact us at 1-855-536-6946 or text us at 1-864-581-2463. Your case number is S-14393594! We are available, Monday through Friday 9 am to 6 pm ET (Eastern Time), a team member would be delighted to assist you further.