Hello Mickey! We appreciate you reaching out regarding your damaged RITZ ORIGINAL CRACKERS. We will be happy to forward your feedback to our quality team to help minimize such issues in the future. Since this purchase was made at Sam's Club, we recommend reaching out to their customer service as well. They offer a 100% satisfaction guarantee on purchases. You can contact them at 1 (888) 746-7726 or visit their help center online at https://help.samsclub.com. They're ready and willing to assist you. Thank you once more!

Hello Mookie! We are sorry for your recent purchase of our RITZ ORIGINAL CRACKERS which were DRY and FALLING APART (CRUMBLY). This is a rare and unusual occurrence for us, which makes it more disappointing. As always, your satisfaction is especially important to us. Please contact us at 1-855-536-6946 or text us at 1-864-581-2463. Monday through Friday 9 am to 6 pm ET, our team would be happy to help you! Please use S-14563561 when contacting the team!