Hi Al! Thank you for reaching out to us about your RITZ ORIGINAL CRACKERS which were DAMAGED DURING DELIVERY along with a few other items. We would be happy to send your comments and experience over to our quality team to ensure that the problem is less likely to occur again. However, as you have purchased this product from Sam's Club, we suggest you also contact their customer service team. Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to assist you! Thanks again!

Hi Deana! We hate to hear that you were disappointed and have had a less than desirable experience with our RITZ ORIGINAL CRACKERS where you noticed a change in taste. We are going to report this to our quality team. If you want to speak with us, call 855-536-6946. If you want to continue speaking to us online, please contact us on Facebook or text us at 1-864-581-2463. We are available to help you Monday through Friday 9 am to 6 pm ET. Please use S-15003814 when contacting the team! Thanks!

We are very sorry about this experience and would like to report this to our quality team so please reach out to us at 1-855-536-6946. You can also text us at 1-864-581-2463 for assistance. Our hours of operation are Monday through Friday 9am - 6pm ET. Please use S-14077941 when contacting the team!