Hello JB! Thanks for taking the time to contact us! We are sorry that your RITZ Original Crackers were FALLING APART WHILE TRYING TO USE! We would like to get this reported to our Quality Team. Can you please give us a call at 1- 855-536-6946, or text us at 1-864-581-2463, so we can collect more information? We can be reached Monday through Friday 9 am to 6 pm ET. Please also use S-14536361 when contacting the team! Thanks!

We hate to hear this and would like to report this to our quality team so please reach out to us at 1-800-622-4726. You can also text us at 1-864-581-2463 for assistance, Monday through Friday 9am - 6pm ET.

Hi Bonnie! Thank you for reaching out to us about your RITZ ORIGINAL CRACKERS which were DAMAGED DURING DELIVERY. We would be happy to send your comments and experience over to our quality team to ensure that this problem is less likely to occur again. However, as you have bought this product from Sam's Club, we suggest you also get in touch with their customer service team. Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you'd prefer to stay on the web, through https://help.samsclub.com. They'd be more than happy to help you! Thanks again!