Hello Pipersmom! We are so sorry about your recent experience with our RITZ Original Crackers where the crackers were not crunchy and tasted stale. Your feedback is invaluable, and we are eager to address this matter. Rest assured; your comments will be forwarded to our quality assurance team for review to prevent such occurrences in the future. If you would like to speak with us further about this issue, please call 855-536-6946. If you want to continue speaking to us online, please contact us on Facebook or text us at 1-864-581-2463. We are available to help you Monday through Friday 9 am to 6 pm ET. Please mention your Case ID: S-15578809 when contacting the team! Thanks!