Hello Cattail! We are so sorry to hear this! To help you better with your RITZ ORIGINAL CRACKERS where your crackers were BROKEN/CRUSHED, can you please contact us. We would like to make this right! We will also report this to our quality team. If you want to speak with us, call 855-536-6946. If you want to continue speaking to us online, please contact us on Facebook or text us at 1-864-581-2463. We are available to help you Monday through Friday 9 am to 6 pm ET. Please use S-14554262 when contacting the team! Thanks!

Hello Jude, we are sorry that you were disappointed with your recent purchase of our RITZ ORGINAL CRACKERS, which did not meet expectations. You were disappointed to find that the crackers crumble easily. Please know this experience is not up to the quality standards of our company. Please contact us at 1-855-536-6946 or text us at 1-864-581-2463. Monday through Friday 9 am to 6 pm ET, our team would be happy to help you! Please use S-15053088 when contacting the team!