Hi! Thank you for reaching out to us and letting us know about your BELVITA Cinnamon Brown Sugar Breakfast Biscuits coming broken. We'd be happy to send your review and experience over to our quality team. However, as you have purchased this product from Sam's Club, we suggest you also get in touch with their customer service team. Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you'd prefer to stay on the web, through https://help.samsclub.com. They'd be more than happy to assist you! Thanks again!