Hi! Thank you for reaching out to us about your BELVITA CINNAMON BROWN SUGAR BISCUITS which were IMPROPERLY PACKAGED. We would be happy to send your comments and experience over to our quality team to ensure that this problem is less likely to occur again. However, as you have purchased this product from Sam's Club, we suggest you also contact their customer service team. Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to assist you! Thanks again!

Hello JB! Thank you for your concerns. Please reach out to Sam's Club Customer service for help: https://help.samsclub.com/?xid=ftr:help-center. They'd be happy to assist you!

Hello RH! Thank you for reaching out to us about your recent purchase of our BELVITA CINNAMON BROWN SUGAR BREAKFAST BISCUITS as your DELIVERY WAS NOT RECEIVED due to the order being delivered to the wrong address. We would be happy to send your comments and experience over to our quality team to ensure that this problem is less likely to occur again. Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to help you! Thanks again!

Hello Karen! We are sorry to hear about your disappointment with your recent purchase of our BELVITA CINNAMON BROWN SUGAR BISCUITS, which did not meet expectations because they TASTED STALE (not fresh). As always, your satisfaction is especially important to us. Please contact us at 1-855-536-6946 or text us at 1-864-581-2463. Your case number is S-14498138! We are available, Monday through Friday 9 am to 6 pm ET (Eastern Time), a team member would be delighted to help you further.