We hate to hear this and would like to report this to our quality team so please reach out to us on Facebook or Twitter. You can also text us at 1-864-581-2463 for assistance, Monday through Friday 9am - 6pm ET.

Hi Larry! We are very sorry about this experience and would like to report this to our quality team so please reach out to us at 1-855-536-6946. You can also text us at 1-864-581-2463 for assistance. Our hours of operation are Monday through Friday 9am - 6pm EST. Please use S-16252370 when contacting the team! We hope to hear from you soon!

Hello Debra - Thanks for taking the time to contact us! We're sorry that this happened! We'd like to get this reported to our Quality Team. Can you please give us a call at 1-855-536-6946, or text us at 1-864-581-2463, so we can collect more information? We can be reached Monday through Friday 9 am to 6 pm EST. Please also use SC-69713 when contacting the team. Thanks!

Hello Arnold! We are so sorry to hear that you had a less than desirable experience with our Chips Ahoy! Original Cookies, where they were not delivered from SAM’S Club. We are happy to hear that you received a refund. As you know, Sam’s Club has a 100% satisfaction guarantee on your purchase! If you have this issue in the future know that you can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to help you!! Thanks again!