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Customer reviews for CHIPS AHOY! Chocolate Chip Cookies, Family Size, 18.2 oz., 3 pk. for
CHIPS AHOY! Chocolate Chip Cookies, Family Size, 18.2 oz., 3 pk.
4.5 out of 5 stars
stars2,675 ratings748 reviews
  1. 5 stars78% (2,085)
  2. 4 stars8% (218)
  3. 3 stars5% (135)
  4. 2 stars3% (79)
  5. 1 star6% (158)

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Showing 111-120 of 748 reviews
Dec 18, 2025
GemmaGS
3 out of 5 stars review

lots of crumbs

The cookies themself are great! However I ordered them via shipping for a volunteer/donation project but most of the cookies came broken so it was just a lot of crumbs!

Helpful?582TPK7O1HU14400003438
Jun 20, 2025
Artilyn
1 out of 5 stars review

Arrived in tiny broken pieces

We ordered 4 cases of 3 packs each, and every single package arrived with the cookies in tiny broken pieces. If you are going to only sell them via delivery and force us to purchase $50 worth to get free shipping, the least you can do is pack them so they are not damaged. This is yet another reason we are contemplating not renewing our membership.

Helpful?582TPK7O1HU14400003438
reply from Mondelēz International Team

Hello Artilyn! Thank you for reaching out to us regarding your recent order for our product that was damaged during delivery. We appreciate your feedback and will forward your comments to our quality team to help prevent this problem in the future. Since you purchased this product from Sam’s Club, we recommend contacting their customer service team as well. Sam’s Club offers a 100% satisfaction guarantee on your purchase. You can reach them by phone at 1 (888) 746-7726 or online at Sam’s Club Help: https://help.samsclub.com/?xid=ftr:help-center. They will be more than happy to assist you! Thanks again!

Mar 11, 2022
Deb78
5 out of 5 stars review

Verified Purchase

Cookies..

Great convenient packing for an already great product.

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Aug 26, 2024
Ramona Stoner
2 out of 5 stars review

Verified Purchase

Crummy cookies!!

I received the Chips Ahoy cookies and sadly they were almost all crumbs.

Helpful?582TPK7O1HU14400003438
reply from Mondelēz International Team

Hi Ramona Stoner! We hate to hear that you were disappointed and have had a less than desirable experience with our improved product, CHIPS AHOY! Original Cookies. We are sorry the cookies missed the mark for you because your cookies were crumbled. This is a rare and unusual occurrence for us, which makes it more disappointing. We would like to report this to our quality team. If you want to speak with us, call 855-536-6946. If you want to continue speaking to us online, please contact us on Facebook or text us at 1-864-581-2463. We are available to help you Monday through Friday 9 am to 6 pm EST. Please mention your Case ID: S-15113394 when contacting the team! Thanks

Mar 13, 2023
Cbutler53
3 out of 5 stars review

Verified Purchase

Cookie Crumbles

Cookies arrived in crumbles. All three boxes with at least half the box broken.

Helpful?582TPK7O1HU14400003438
Dec 9, 2021
Catco
5 out of 5 stars review

Verified Purchase

Not crumbs

Chips are intact, and so delicous, great shipping

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Feb 5, 2024
Marti
2 out of 5 stars review

Verified Purchase

Bad Purchase

First time I ordered and they were all broken up in pieces. Learned my lesson.

Helpful?582TPK7O1HU14400003438
reply from Mondelēz International Team

Hi Marti! Thank you for reaching out to us about your CHIPS AHOY! ORIGINAL FAMILY SIZE COOKIES which were DAMAGED DURING DELIVERY as the biscuits were BROKEN/CRUSHED. We would be happy to send your comments and experience over to our quality team to ensure that the problem is less likely to occur again. However, as you have bought this product from Sam's Club, we suggest you also contact their customer service team. Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to help you! Thanks again!

Feb 17, 2022
Sad
1 out of 5 stars review

Verified Purchase

CRUMBS

Crumbs is all i got. They were so broken when i oened the box

Helpful?582TPK7O1HU14400003438
reply from Mondelēz International Team

We are very sorry you had this experience with our product and would like to report this to our quality team. Please reach out to us at 1-800-622-4726. You can also text us at 1-864-581-2463 for assistance, Monday through Friday 9am - 6pm ET.

Oct 20, 2024
Doris Godfrey
1 out of 5 stars review

Verified Purchase

Broken cookies

Majority of cookies were broken.

Helpful?582TPK7O1HU14400003438
reply from Mondelēz International Team

Hello Doris! We value the time you have taken to reach out to us. We are sorry to hear that your Chips Ahoy! Chocolate Chip Cookies fell short of expectations due to the cookies being broken/crushed. Your satisfaction is our priority. We would like to forward this issue to our Quality Team. Could you please call us at 1-855-536-6946, or send a text to 1-864-581-2463, to provide further details? Our team is available Monday through Friday from 9 am to 6 pm ET. Remember to mention the code S-15232488 when you contact us. Thank you!

Nov 2, 2020
Verna
4 out of 5 stars review

Verified Purchase

better than most

well, they are packaged cookies. That said they are better than most regular packaged cookies.

Helpful?582TPK7O1HU14400003438