Hello Artilyn! Thank you for reaching out to us regarding your recent order for our product that was damaged during delivery. We appreciate your feedback and will forward your comments to our quality team to help prevent this problem in the future. Since you purchased this product from Sam’s Club, we recommend contacting their customer service team as well. Sam’s Club offers a 100% satisfaction guarantee on your purchase. You can reach them by phone at 1 (888) 746-7726 or online at Sam’s Club Help: https://help.samsclub.com/?xid=ftr:help-center. They will be more than happy to assist you! Thanks again!

Hi Ramona Stoner! We hate to hear that you were disappointed and have had a less than desirable experience with our improved product, CHIPS AHOY! Original Cookies. We are sorry the cookies missed the mark for you because your cookies were crumbled. This is a rare and unusual occurrence for us, which makes it more disappointing. We would like to report this to our quality team. If you want to speak with us, call 855-536-6946. If you want to continue speaking to us online, please contact us on Facebook or text us at 1-864-581-2463. We are available to help you Monday through Friday 9 am to 6 pm EST. Please mention your Case ID: S-15113394 when contacting the team! Thanks

Hi Marti! Thank you for reaching out to us about your CHIPS AHOY! ORIGINAL FAMILY SIZE COOKIES which were DAMAGED DURING DELIVERY as the biscuits were BROKEN/CRUSHED. We would be happy to send your comments and experience over to our quality team to ensure that the problem is less likely to occur again. However, as you have bought this product from Sam's Club, we suggest you also contact their customer service team. Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to help you! Thanks again!

We are very sorry you had this experience with our product and would like to report this to our quality team. Please reach out to us at 1-800-622-4726. You can also text us at 1-864-581-2463 for assistance, Monday through Friday 9am - 6pm ET.

Hello Doris! We value the time you have taken to reach out to us. We are sorry to hear that your Chips Ahoy! Chocolate Chip Cookies fell short of expectations due to the cookies being broken/crushed. Your satisfaction is our priority. We would like to forward this issue to our Quality Team. Could you please call us at 1-855-536-6946, or send a text to 1-864-581-2463, to provide further details? Our team is available Monday through Friday from 9 am to 6 pm ET. Remember to mention the code S-15232488 when you contact us. Thank you!