Hi Marti! Thank you for reaching out to us about your CHIPS AHOY! ORIGINAL FAMILY SIZE COOKIES which were DAMAGED DURING DELIVERY as the biscuits were BROKEN/CRUSHED. We would be happy to send your comments and experience over to our quality team to ensure that the problem is less likely to occur again. However, as you have bought this product from Sam's Club, we suggest you also contact their customer service team. Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to help you! Thanks again!

Hello Gary! We are sorry to hear about your disappointment with your recent purchase of our CHIPS AHOY! ORIGINAL COOKIES, which did not meet expectations because they were UNDERSIZED. As always, your satisfaction is especially important to us. Please contact us at 1-855-536-6946 or text us at 1-864-581-2463. Your case number is S-14758472! We are available, Monday through Friday 9 am to 6 pm ET (Eastern Time), a team member would be delighted to help you further.

Hello Diane! We value the time you have taken to reach out to us. We regret to hear that your CHIPS AHOY! ORIGINAL COOKIES fell short of expectations due to being BROKEN or CRUSHED. Your satisfaction is our priority. We would like to forward this issue to our Quality Team. Could you please call us at 1-855-536-6946, or send a text to 1-864-581-2463, to provide further details? Our team is available Monday through Friday from 9 am to 6 pm ET. Remember to mention the code S-15021409 when you contact us. Thank you!