Hello! - We appreciate you taking the time to contact us! We are sorry that you were disappointed with your Nutter Butter Peanut Butter Sandwich Cookies which were BROKEN/CRUSHED! We would like to get this reported to our Quality Team. Can you please give us a call at 1- 855-536-6946, or text us at 1-864-581-2463, so we can collect more information? We can be reached Monday through Friday 9 am to 6 pm ET (Eastern Time). Please also use S-14548126 when contacting the team! Thanks!