We are very sorry you had this experience with our product and would like to report this to our quality team. Please reach out to us at 1-800-622-4726. You can also text us at 1-864-581-2463 for assistance, Monday through Friday 9am - 6pm ET.

Hello, Mommab, we apologize for the inconvenience you have experienced with your Wheat Thins Original Crackers delivery where your product was damaged. Your feedback is highly valued, and we are sending your feedback to our quality assurance team to prevent similar occurrences in the future. Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to help you! Thanks again!

Hello Beth! Thank you for reaching out to us about your Wheat Thins Original Crackers. Your feedback is important in helping our teams enhance our products. We sincerely apologize for the disappointment caused by the appearance of your crackers (undersized, hard, and burnt). Please be assured that we are committed to delivering the exceptional quality that defines our company. Your satisfaction is our utmost concern. For further assistance, please call us at 1-855-536-6946 or send a text to 1-864-581-2463. Our dedicated team is here to help you Monday through Friday, from 9 AM to 6 PM ET. Don’t forget to reference code S-15476565 when you contact us. Thank you once again for your valuable input!