Hello Karen! We are sorry to hear about your experience with our WHEAT THINS CRACKERS, when your DELIVERY WAS PARTIALLY RECEIVED, and the packaging APPEARANCE was less than desirable. We will send your comments and experience to our quality team to ensure that this problem is less likely to occur again. Please reach out to Sam’s customer service team, and they would be more than happy to make this right! Sam's Club has a 100% satisfaction guarantee on your purchase! You can give them a call at 1 (888) 746-7726 or, if you would prefer to stay on the web, through https://help.samsclub.com. They would be more than happy to help you! Thanks again!

Oh no! Sorry to see this. Sometimes in the quest to create the perfect thinness for our WHEAT THINS we go too thin, and the dough can tear during the baking process resulting in this type of misshapen crackers. Rest assured, while they don’t look perfect, they still taste great and are safe to eat. Please reach out to us via Text at 1-864-581-2463 Monday through Friday 9am - 6pm ET.

Hello! Thank you, Ernest, for your feedback. We are sorry your product experience wasn’t great. We will share your review with our Quality and Marketing Teams.

Hello - Oh, that’s not right Hank! We’d like to get more information so please contact us at 1-855-536-6946 or text us at 1-864-581-2463. Please use SC-391011 when contacting the team. We are available Monday through Friday 9 am to 6 pm EDT. We hope to hear from you!