Thank you for the review, we appreciate you! 😊 Thank you for choosing O-Cedar!

We're genuinely sorry to hear about your experience. We appreciate your honesty and are dedicated to improving. Can you please reach out to our amazing customer support by filling out a inquiry at ocedar.com/contact-page

Thank you for your review, we take pride in making your cleaning chores easier! Thank you for supporting O-Cedar!

We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

Thank you for sharing! We&#39;re delighted to hear your thoughts &#x1f60a;

Hello Jennifer, thank you for your loyalty to O-Cedar, we appreciate your support!