We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

It’s great to hear that you’re satisfied with our product. We appreciate your feedback and support!

We’re so sorry! We&#39;re not happy unless you are, and we&#39;d like to hear more about your experience Erin. Please reach out to us at ocedar.com/contact-page for further assistance

Hello Mel! Wow thanks for sharing and thank you for supporting O-Cedar!

We appreciate you letting us know about this issue. May you please send us a message at https://ocedar.com/customer-service/ so we can address the concern and provide a resolution for you, thanks!

Thank you so much for your thoughts Sherry! Wishing you a happy clean &#x1f60a;

We appreciate you sharing your thoughts and are so sorry this happened. May you please contact our Customer Care Team, by submitting a new contact form on our website. We would like to assist further, and provide a resolution, thanks!

Thank you for sharing your positive experience with our O-Cedar product! We’re thrilled to have made a difference in your cleaning routine. Your feedback inspires us to keep delivering top-notch quality!

Woo hoo! We love to hear you&#39;re enjoying some of the features on the spin mop! Happy cleaning!

Thanks for sharing and thank you for supporting O-Cedar!