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We’re so sorry! We're not happy unless you are, and we'd like to hear more about your experience. Please reach out to us at ocedar.com/contact-page for further assistance

Thank you for supporting O-Cedar! Happy cleaning ❤️

We love it when the whole family comes together to clean. Thanks for your review Ashley and thanks for your support!

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Wow thanks for sharing and thank you for your loyalty to O-Cedar!

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page