Thank you for sharing the O-Cedar love Rhonda!

Hi J, thank you for your review! It will be shared with our team. Happy Cleaning 😁

Once fully extended your handle should be 48 inches, and you should see 3 different sections (one red and two gray metal tubes). If you are not seeing all sections, it is likely “section 3” attached to the gray Thread Plug that is not extending. Please remove the red triangle base by unscrewing the connect from the handle. Then try twisting the grey thread plug at the very bottom of the handle while holding firmly onto section 2 with the opposite hand. We hope this helps! If you need further assistance, please reach out at https://ocedar.com/contact-page

We appreciate you letting us know about this issue. Will you please send us a message at https://ocedar.com/contact-page so we can address the concern and provide a resolution for you, thanks!

We’re so happy to hear that you’re loving your O-Cedar product! Your satisfaction means the world to us. Thank you for your review and happy cleaning!

Thank you for choosing O-Cedar. We appreciate you!

You will definitely love it! Thank you for supporting O-Cedar! Happy cleaning.

Thank you Constance! Happy cleaning!

Your thoughts are appreciated Lynn! Thank you for supporting O-Cedar!