Thank you for the review, if you ever need assistance, please send us a message at https://ocedar.com/contact-page We would like to assist you with your concern and help provide a resolution for you, thanks!

We so glad to hear that you are loving the EasyWring mop!

We're thrilled to hear your thoughts Ashi! Thank you for choosing O-Cedar 💖

Thank you for supporting O-Cedar! Happy cleaning!

It's wonderful to know our product exceeded your expectations. Thanks for sharing your experience!

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

We’re so happy to hear that you’re loving your O-Cedar product! Your satisfaction means the world to us. Thank you for your review and happy cleaning!

Love to hear we can help preserve that back!