We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

Wow, what a shining review! Thank you so much for sharing your thoughts. Wishing you a happy clean 

Thank you for the review, we appreciate you! &#x1f60a; Thank you for choosing O-Cedar!

We love to hear that! 

We appreciate you letting us know about this issue. Will you please send us a message at https://ocedar.com/contact-page so we can address the concern and provide a resolution for you, thanks!

Thank you for supporting O-Cedar! Happy cleaning ❤️

We are so happy you love using your EasyWring! Thank you for supporting O-cedar!

Thank you for sharing your thoughts. We’re here to address any concerns you may have. Please reach out if you’d like to discuss this further.

That’s great to hear, thank you for the review!