Thank you for your review, we appreciate it!

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

That made us giggle Teresa, thank you for this great feedback!

We apologize for this issue and would like to learn more Stephanie. If you haven&#39;t already please reach out to our customer service team. Please send us a message ocedar.com/contact-page. We are here to help!

Hey Ev, wow thanks for sharing and thank you for your loyalty to O-Cedar! We appreciate you! Happy cleaning! &#x1f60a;

Thank you for supporting O-Cedar! Happy cleaning!

Thank you for your review, we appreciate it!

Thank you for your loyalty to O-Cedar, we appreciate your support!

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

Oh wow! Thank you so much for that review! We love to hear that! Your support is appreciated! ❤️