Thank you for the review, if you ever need assistance, please submit a contact form on our website. Our Customer Care team would like to assist you with your concern and help provide a resolution for you, thanks!

That's amazing! Thanks for taking the time to leave a review, we appreciate you!

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

Thank you for your review, be assured it will be shared and thank you for supporting O-Cedar!

We&#39;re genuinely sorry to hear about your experience. We appreciate your honesty and are dedicated to improving. Can you please reach out to our amazing customer support by filling out a inquiry at ocedar.com/contact-page

Hi Cynthia, we are sad to hear you did not have the experienced we hoped for with your product. Your feedback will be shared with our team. If ever you need assistance, please reach out to us by submitting a contact form on our website. It would be our pleasure to help!

Thank you for sharing your experience with us. Keep enjoying those sparkling floors!

We take pride in making cleaning easier! Thank you for sharing! Happy cleaning!&#x1f60d;