Hi Michelle! Thank you for your review, we appreciate it! 😊

Wow thanks for sharing and thank you for your loyalty to O-Cedar!

Thank you for your review! Will you please send us a message at https://ocedar.com/contact-page so we can address the concern and provide a resolution for you, thanks!

That’s great to hear, thank you for the review!

Thank you for your feedback. We're sorry to hear you had this experience with our product. Please submit a new contact form on our website for further assistance, we'd be happy to help!

Once fully extended your handle should be 48 inches, and you should see 3 different sections (one red and two gray metal tubes). If you are not seeing all sections, it is likely “section 3” attached to the gray Thread Plug that is not extending. Please remove the red triangle base by unscrewing the connect from the handle. Then try twisting the grey thread plug at the very bottom of the handle while holding firmly onto section 2 with the opposite hand. We hope this helps! If you need further assistance, please reach out at https://ocedar.com/contact-page ❤️

Thank you for your review, we appreciate it! 😊

Thank you for your review, we take pride in making your cleaning chores easier! Thank you for supporting O-Cedar!

Making mopping easier is our goal and we love to hear that we made that possible for our consumers. Thank you for sharing Molly. We appreciate it.