Thank you for taking the time to leave us with such a wonderful review!

We appreciate you letting us know about this issue. Will you please send us a message at ocedar.com/contact-page so we can address the concern and provide a resolution for you, thank you!

Thank you for the five stars!

We're genuinely sorry to hear about your experience. We appreciate your honesty and are dedicated to improving. Can you please reach out to our amazing customer support by filling out a inquiry at ocedar.com/contact-page

We're genuinely sorry to hear about your experience. We appreciate your honesty and are dedicated to improving. Can you please reach out to our amazing customer support by filling out a inquiry at ocedar.com/contact-page

We&#39;re sorry to hear that ☹️This should help you out!<br />-Hold the red handle in your right hand - grey in left.<br />-Extend halfway (not fully) turn red handle away from you to lock.<br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

When mopping, it’s best to flare the mop head so that all fibers make contact with the surface and the red base lies flat on the floor and the pointed part of the red base is facing forward when mopping. This will help with the issue you are experiencing.

Thank you for choosing O-Cedar as your clean choice!

Thank you for your kind words! We’re thrilled to hear that our product has made your cleaning routine easier and more efficient. Happy cleaning!

Thank you for the review, if you ever need assistance, please send us a message at ocedar.com/contact-page. We would like to assist you with your concern and help provide a resolution for you, thank you!