Wow thanks for sharing and thank you for your loyalty to O-Cedar!

Wow! Thanks for sharing! Happy cleaning! 😍

Thank you for your review, it will be shared with our team and thank you for supporting O-Cedar!

Thank you for your review, we take pride in making your cleaning chores easier! Thank you for supporting O-Cedar!

We are sorry to hear that Jeanette and would love to hear more. Will you please send us a message at https://ocedar.com/contact-page so we can address the concern and provide a resolution for you, thanks!

Once fully extended your handle should be 48 inches, and you should see 3 different sections (one red and two gray metal tubes). If you are not seeing all sections, it is likely “section 3” attached to the gray Thread Plug that is not extending. Please remove the red triangle base by unscrewing the connect from the handle. Then try twisting the grey thread plug at the very bottom of the handle while holding firmly onto section 2 with the opposite hand. We hope this helps! If you need further assistance, please reach out at https://ocedar.com/contact-page

We appreciate you letting us know about this issue. May you please send us a message at https://ocedar.com/customer-service/ so we can address the concern and provide a resolution for you, thanks!

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page

Thank you for your feedback❤️