We appreciate you letting us know about this issue. Will you please send us a message at https://ocedar.com/contact-page so we can address the concern and provide a resolution for you, thanks!

Thank you for choosing O-Cedar!

Thank you for your loyalty to O-Cedar, we appreciate your support!

That's what we love to hear! Happy cleaning! 😍

Hi Cynthia, we are sad to hear you did not have the experienced we hoped for with your product. Your feedback will be shared with our team. If ever you need assistance, please reach out to us by submitting a contact form on our website. It would be our pleasure to help!

We're delighted to hear this Darla! Thank you for sharing! 😊

Thank you for the 5 star review Frederick!

We appreciate you sharing your thoughts. May you please contact our Customer Care Team, by submitting a new contact form on our website. We would like to assist further, and provide a resolution, thanks!

We&#39;re sorry to hear that ☹️This should help you out! <br /><br />-Hold the red handle in your right hand - grey in left. <br /><br />-Extend halfway (not fully) turn red handle away from you to lock. <br /><br />-Extend bottom grey part (closest to the base where the treads are) halfway, turn toward you to lock. <br /><br />You should now be able to extend both ends fully to locking position. If not, please reach out to us at https://ocedar.com/contact-page